Privacy policy

Effective Date: 11/05/2026

At English Horizons, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

English Horizons provides online English language education services, including tutoring, online classes, exam preparation courses, and educational resources.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: [Insert Email Address]
Website: English Horizons

2. Information We Collect

We may collect and process the following types of information:

Personal Information

Information you voluntarily provide to us, including:

Full name
Email address
Phone number
Billing information
Course registration details
Messages or enquiries submitted through contact forms

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time and date of visits
Referring website information

Payment Information

Payments may be processed through secure third-party payment providers. We do not store full payment card details on our servers.

3. How We Use Your Information

We use your information to:

Provide and manage our educational services;
Respond to enquiries and support requests;
Process payments and registrations;
Improve website performance and user experience;
Send course updates and important notifications;
Send marketing communications where consent has been provided;
Comply with legal obligations.

4. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:

Your consent;
Performance of a contract;
Compliance with legal obligations;
Legitimate business interests.

5. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may include:

Essential website functionality cookies;
Analytics cookies;
Preference cookies;
Marketing or advertising cookies.

You can manage or disable cookies through your browser settings.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties, including:

Payment processors;
Website hosting providers;
Email marketing platforms;
Educational technology providers;
Legal or regulatory authorities where required by law.

All third parties are required to keep your information secure and confidential.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain personal data only for as long as necessary to:

Provide our services;
Meet legal and accounting obligations;
Resolve disputes;
Enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Under UK GDPR, you may have the right to:

Access your personal data;
Correct inaccurate information;
Request deletion of your data;
Restrict or object to processing;
Withdraw consent at any time;
Request transfer of your data;
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us using the details above.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our services are not intended for children under the age of 13 without parental or guardian consent.

We do not knowingly collect personal information from children without appropriate permission.

12. International Data Transfers

Some third-party service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

We encourage users to review this page regularly.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

English Horizons
Website: English Horizons
Email: admin@englishhorizons.co.uk

Who we are

Suggested text: Our website address is: https://englishhorizons.co.uk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.